FREQUENTLY ASKED QUESTIONS
You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases. Follow the steps here to register your account.
Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.
Online purchases are valid for exchange, credit, or refund within 30 days from the ship date either through our returns portal or in store. Online purchase exchanges are only available in store. Your order confirmation contains a barcode to make your return easy and specifies the last day you have to return your merchandise by mail or to one of our stores.
Final sale items cannot be returned or exchanged, unless required by law.
All returned or exchanged items must be unwashed, unworn, and undamaged, with all tags attached. Jewelry must be in its original packaging. All returned items must be accompanied by the return form and customs documents (if applicable).
Unfortunately, we do not restock most of our items. You may contact your local store to check availability. Both our stores and Customer Service Team will need an item number/product code to confirm availability.
Hoorba offers standard delivery, express delivery, next day delivery, and ship-to HUB for B2B orders. View all of our shipping options and rates for your desired destination.